Hellotracks Help
  • Getting Started
  • Live
  • Dispatch
  • Timeline
  • Location
  • Manage
  • Analyze
  • Insights
  • Settings and Permissions
  • Mobile App
  • FAQs
  • Contact
  • Contact
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    Getting Started

    • What is the difference between Worker, Operator, & Administrator?
    • First Steps
    • How to: Create a Member
    • Understanding Main Menu
    • How to: Create, Edit, & Import Places
    • How Does Tracking Work?
    • Company Settings and Permissions
    • How to: Use Auto Check-Ins & Check-Outs
    • How to: Create & Share an Invite Code
    • Collapsible Menu
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    Live

    • How to: Troubleshoot Location Issues
    • GPS Mapping Issues
    • How Does Live Tracking Work?
    • GPS Accuracy
    • Improving GPS Accuracy
    • How to: Customize Map View

    Dispatch

    • How to: Create a Job
    • How to: Dispatch a Job
    • How to: Show Proof of Job Completion to Clients
    • How to: Create a Job Template
    • How to: Import Jobs
    • How to: Create a Recurring Route
    • How to: Assign an Unassigned Job
    • How to: Archive a Job
    • How to: Access Archived Jobs
    • How to: Track Progress on Job Completion
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    Timeline

    • How to: View a Member’s Timeline
    • How to: Export Timeline Report

    Location

    • How to: View Registered Trips
    • How to: Approve Trips from My Field Staff
    • How to: Delete Trips
    • How to: Set Trip Purpose and Comment
    • How to: View Stops
    • Trips versus Stops

    Manage

    • Places
    • How to: Delete a Member
    • How to: Create a Team
    • Places versus Zones
    • How to: Create a Working Hour Schedule
    • Zones
    • How to: Update a Member Profile
    • How to: Create a Zone
    • How Do Check-Ins & Check-Outs Work?
    • How to: Add a Member
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    Analyze

    • How to: Access and Download Reports
    • How to: Use Statistics
    • How to: Record Clock Ins/Outs for Timesheet Report
    • How to: Export Timesheet Report

    Insights

    • How to: Build Forms
    • How to: Attach a Form to a Place
    • How to: Attach a Form to a Job
    • How to: Get Notified when User Logs In/Out
    • How to: Set Up an Alert
    • How to: View Uploaded Images
    • How to: Export Form Submissions

    Settings and Permissions

    • How to: Integrate with Okta
    • Lifecycle Management with Okta (SCIM)
    • How to: Deactivate my Business Account
    • How to: Enable/Disable Tracking
    • How to: Access Billing Information
    • How to: Integrate with Microsoft Azure Active Directory (AD)
    • What payment methods are available?
    • How to: Limit Location Data
    • How to: Integrate with Slack
    • How to: Integrate with API
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    Mobile App

    • How to: Delete Account on Mobile
    • How to: Set My Tracking Status
    • Common GPS Issues
    • How to: Sign up with an Invite Code
    • How to: Manually Check In/Out of a Place
    • How to: Share Location of a Place
    • Understanding the Mobile App Environment
    • How to: Employees Login on the Mobile App
    • How to: Enter Purpose & Comment to a Track
    • How to: Enable/Disable Battery Saving Mode
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    FAQs

    • Common GPS & Tracking Issues
    • Do I need to inform my employees about the application?
    • New Platform!
    • What payment methods are available?
    • Is GPS on all the time?
    • Why can't I have real-time location without location services?
    • Is Hellotracks Available for iOS?
    • How to: Reset your Hellotracks Password
    • Is there an API?
    • Does Hellotracks have a limit of waypoints to add per route?
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